Covid-19 Response


Dedicated to our clients and guests during these extraordinary times


Synergy is steadfast in our resolve to provide the highest level of care possible, now and into the foreseeable future.

At our core, Synergy is a hospitality company. As such, we remain committed to exceptional service no matter the circumstances. We believe our clients and guests deserve options and the freedom of flexibility as we begin to grasp the total impact of COVID-19 on the serviced accommodations sector. 

Synergy takes extraordinary measures to account for unforeseen risk in our Duty of Care, business continuity, and supplier agreements. We believe in the resilience of our supplier networks and the swift actions taken to ensure Synergy guests have safe, secure, and reliable global accommodations. We put great emphasis on providing a consistent level of apartment care and maintain the ability to elevate necessary measures required during a health crisis. And we offer 24/7/365 global guest service to ensure our guests have a Synergy representative available regardless of the time of day, day of the week, or location of need. 

From a partnership mindset, we will weather uncertainty together and emerge stronger and better as a result. It is critical we maintain open and consistent communication to forecast need accurately. Proactive and decisive action will be the hallmark of success for all parties involved moving forward.

More broadly, we want to share a few measures Synergy is taking in response to COVID-19:

  • Our crisis team is meeting multiple times a day and actively monitoring the situation.
  • Our client services team is doing everything possible to accommodate all new reservation requests.
  • For guests anticipating early arrivals or arrival delays, guests needing stay extensions, or individuals stranded because of a travel restriction, Synergy is doing everything we can to support these accommodation needs.
  • We are working hard to make as many additional apartments available as soon as possible. 

In uncertain times, especially that of an extraordinary scale, it is essential we lead with confidence, reliability, and transparency and trust the foundation of our partnership. Let our course of action today set a precedent for a bigger and brighter future of tomorrow. 



Debra Christopher


Stephen Hanton
President, International




In compliance with the recent novel coronavirus social distancing and safety recommendations, and with a posture of extreme caution for the health and safety of our current and future guests and staff. Synergy has made the following changes to our current service offerings:

Housekeeping services are currently suspended throughout the Americas and EMEA regions. On behalf of Synergy, we appreciate everyone’s understanding during this evolving situation. We will resume regular business functions once it is deemed safe by the proper authorities. 

Onsite property Meet-and-Greet services will no longer be available for the foreseeable future. If you are currently contracted for arrival services or would like to inquire about a pre-arrival consultation, please email us at

All maintenance requests will be evaluated and prioritized on an as-needed basis. Critical health, safety, and emergency service requests are being prioritized by severity and handled as quickly as possible.


We will continue to keep you informed as more information becomes available.  If you have any questions, comments, or concerns, please do not hesitate to reach out to your Synergy representative. 




CLICK HERE for a brief list of resources in proximity to our core property locations.
Please call ahead to the local store to verify hours of operation and to ensure the items you need are in stock.


It is your responsibility to be aware of, and adhere to, all governing directives regarding travel, self-isolation, shelter-in-place, social distancing, quarantine, or any other Covid-19 control and prevention measures in place in your area.



Turn Clean Standards and Practices

Frequently Asked Questions



1 800 600 1115 

00 353 1 458 1014

+65 6971 6475 (M-F 9am - 6pm)
+00 1 (800) 600 1115 (After hours)



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