Anna Andreu

Senior Sales Executive at The Gate London City

Anna brings a strong foundation in front of house and operations, always placing guest experience, communication, and genuine care at the center of her work. She’s found a passion for building lasting partnerships in sales, striving to deliver seamless service for both guests and partners. Her approach is rooted in trust, collaboration, and a drive to elevate industry standards through shared success.

Naveen Chilamkurty

Revenue Manager at The Residence Apartments

Naveen Chilamkurty brings a guest-centric, detail-oriented approach to his role as Revenue Manager. He is passionate about fostering strong, lasting partnerships and is known for his clear communication and authentic care. Whether supporting guests or collaborating with partners, Naveen consistently goes above and beyond to ensure seamless, high-quality service delivery.

Michael Fiala

General Manager at STAY Camden by Labtech

Michael has been instrumental in STAY’s success since its 2019 launch—overseeing pre-opening operations, guiding the team through the pandemic, and delivering standout first-year results. His guest-focused approach and attention to detail continue to drive performance, reflected in STAY’s 97.4% GRI score. A collaborative leader, Michael is dedicated to team growth, sustainability efforts, and building strong community partnerships.

Mark Houston

Director of Sales and Operations at Urban Chic
Mark brings more than 15 years of experience in the serviced apartment and corporate travel sector. He specialises in global account development and client relations, delivering tailored accommodation solutions for business travellers, relocation clients, and project teams across London. Known for his collaborative approach and deep industry knowledge, Mark is a trusted partner to clients and colleagues alike.

Khalid Muzamil

Regional Sales Manager Middle East, Turkey, Africa, and Kazakhstan at The Ascott Limited

Khalid brings over 14 years of hospitality experience, leading strategic sales across key markets in the Middle East, Africa, and beyond. Focused on relocation, corporate accounts, and TMCs, he is known for forging lasting partnerships and consistently delivering strong commercial results. Having progressed through property-level roles at Ascott, Khalid now plays a key role in driving regional growth, underpinned by deep market insight and a client-first mindset.

David Stansfield

Account Manager at Frasers Hospitality

David is known for his dynamic approach to client engagement and brings extensive experience in hospitality, logistics, and supply chain management. At Frasers Hospitality, he excels at building strong relationships and driving operational success. David’s adaptability in fast-paced environments makes him a trusted partner to clients and colleagues alike.

Kim Winter

Key Account Director at Edyn

With over a decade in the serviced apartment industry, Kim is known for her passion, positivity, and perseverance. She excels at building strong relationships and is recognised as a problem solver who consistently delivers best-in-class account management. A dedicated advocate for ESG and sustainability, Kim combines strategic insight with a personal commitment to driving positive change in the industry.

Glenn Cheng

Assistant Sales Manager at Pan Pacific Serviced Suites & PARKROYAL Serviced Suites

Glenn began his hospitality journey at JEN by Shangri-La before joining Pan Pacific Serviced Suites Beach Road as a Guest Services Ambassador. His dedication earned him recognition as one of the 15 finalists in the Receptionist of the Year 2023 competition and a promotion to Guest Services Team Leader. He later transitioned into Sales, where he now focuses on building strong client relationships and delivering high-quality service. A passionate gamer, Glenn brings the same strategic thinking and enthusiasm to both work and play

Richard Garcia
(WINNER)

Assistant Director of Sales at The Ascott Limited Philippines

Richard has been with The Ascott for over a decade, starting as a Sales Executive and working his way up through hard work and dedication. His results-driven approach has earned him multiple accolades, including being named ‘Global Top Sales Manager’ twice. Richard is known for exceeding client expectations and generously mentoring his peers, making him a valued leader and resource within the sales team.

Jenny Guo

Regional Operations Manager at All Japan Relocation

Jenny joined All Japan Relocation in 2022 and has developed strong expertise in relocation and accommodation services. She oversees large-scale operations and ensures a client-centered approach marked by care, precision, and professionalism. Jenny excels at navigating challenges during and after reservations and believes success is built on sincerity, accuracy, and transparency. In her free time, she enjoys exploring new places and learning about different cultures.

Janice Lai

Assistant Manager of Leasing at Shama Hong Kong

Janice brings over a decade of experience in the hotel and serviced apartment industry. She values open communication and collaboration, working closely with relocation consultants to ensure seamless guest experiences. Known for her warm, team-oriented approach, Janice believes great service comes from what we give to others. Outside of work, she enjoys hiking, dining out, and spending time with her two beloved cats.

Dorothy Li

Senior Sales Manager at Little Tai Hang Hotel and Serviced Apartments

Dorothy has over 16 years of experience in the hotel and serviced apartment industry. She is known for her passion, enthusiasm, and total commitment to client satisfaction, consistently delivering exceptional service that drives business success. Her professionalism and energy have earned her a strong reputation in the field. In her spare time, Dorothy enjoys hiking with her dog, experimenting in the kitchen, and exploring the world.

Ai Chin Toh

Senior Officer, Sales & Marketing Support at Frasers Hospitality

Ai Chin has dedicated 17 years to Frasers Hospitality, where she is known for her positivity, commitment, and supportive nature. Her boundless energy motivates those around her, making her an integral part of the Sales and Marketing team. She consistently goes the extra mile to help colleagues and clients alike. Outside the office, she enjoys hiking, yoga, exercising, and singing karaoke with friends.

Raghu Vallabhaneni

Associate Director of Sales at DoubleTree Suites by Hilton Bengaluru Outer Ring Road

Raghu has over 11 years of hospitality experience with leading brands including Hilton, Hyatt, Oakwood, and Accor. He began in front office operations and moved into strategic sales roles across Corporate, MICE, and Extended Stay segments. Known for driving growth through personalized service and insight, Raghu is passionate about understanding client needs and keeping the extended stay sector innovative. Outside of work, he enjoys fitness and travel.