—A Commitment to the Details that Matter Most
Health and Safety Initiative for Extended-Stay Travelers 

Focusing on the details, the SynergyCares initiative reinvents the concept of a clean and sanitized unit and makes good on the promise of hospitality. This initiative is a commitment to the safety, health, and mental well-being of our staff and guests. It's is a commitment to excellence in the methods and products we use to meet our cleanliness guarantee, and above all, SynergyCares is commitment to uphold the long-term prosperity of the travel and mobility space—because we care.

 

The Nine-Point SynergyCares Commitment
 

 

The SynergyCares commitment comes alive in the details... the little things, the critical touchpoints of the client and guest experience. 

 


The SynergyCares Pledge

– It’s thoroughly thought through and carefully considered for efficiencies and safety


– It’s in the training—from our housekeepers to the counselors who schedule reservations
– It’s in how we welcome guests, the nuances of our communications, and pre-arrival touchpoints

– It’s in our understanding of the need to do it right, sanitizing keys, surfaces, and every aspect of customer care

 

 

...it's in the details

From the products in use to the apartment cleaning methods, to staff training to honest and open communication, the SynergyCares initiative embodies more than just clean, sanitized units. SynergyCares is the new standard for temporary-living hospitality practice—a standard for the greater industry to aspire. 

SynergyCares Health & Safety Enhancements:

Apartment Unit 

  • Hospital-grade disinfectant, or CDC/WHO recommended cleaning products
  • PPE required of all housekeeping staff
  • Electrostatic Sprayers 
  • Authentication of apartment disinfection completion
  • Individual size complimentary toiletries and ancillary items 

Apartment Extras 

  • Face mask(s)
  • Travel hand sanitizer 
  • Welcome/Arrival pack to include pre-packaged items only (no open fresh fruit) 

 

Pre-Arrival

  • Written communication on Covid-19 safety precautions and protocol
  • Communications to determine arrival welcome options
    • Meet & Greet with physical distancing 
      - complimentary PPE offered to Guest
    • Virtual Meet and Greet
    • Self check-in

 

 

Arrival

  • Predetermined arrival welcome preference
    • Hand Sanitizer at the front desk (where applicable)
    • Keys/Fobs sanitized prior to delivery
    • Extra towels and linens (in select markets)
    • Complimentary toiletries and ancillary items individual use size

    During Your Stay & Beyond

    • Wellness check by email/phone/text
    • Housekeeping/Maintenance
      • Synergy/property to maintain SynergyCares cleaning protocols
    • Linen Exchange/ Cleaning kit delivery option in lieu of in-person housekeeping

     

    A safer place to stay... away!
     

    Respecting the sanctuary of your home is our commitment to providing “a safer way to stay away.” A comfortable, controlled environment to safely distance or self-isolate for as long as needed. Rest assured that every aspect of the apartment will be ready upon arrival. By request, additional linens and cleaning supplies will be on hand for a more comfortable uninterrupted extended stay.

     

    Convenient Locations

    Synergy offers well-appointed fully furnished “move-in ready” apartments worldwide. Our turn-key accommodations offer a balanced live/work setting with full-sized kitchens, in-unit laundry, and high-speed internet.

     

    Reservation Flexibility

    Synergy offers flexible payment and lease term options. Simplified initiations, especially for corporate and healthcare professionals, make stays with us easy.

    Settle-in and Stay Comfortably

    Offering fully furnished apartments, with high-speed internet service, smart HDTVs, laundry (in-unit or on-site)  local telephone service, and parking at most locations.

     

     

    Frequently Asked Questions

    Contacts

    AMERICAS

    services@synergyhousing.com
    1 800 600 1115 

    EMEA

    emeaservices@synergyhousing.com
    00 353 1 458 1014

    APAC

    apacservices@synergyhousing.com
    +65 6971 6475 (M-F 9am - 6pm)
    +00 1 (800) 600 1115 (After hours)

     

     

    Get an in-depth look at our global efforts to care for our guests.

     

     

    back to top

     

     

    Your Journey. Your Home.