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Health and Safety Initiative for Extended-Stay Travelers


Focusing on the details, the SynergyCares initiative reinvents the concept of a clean and sanitized apartment and makes good on the promise of hospitality. This initiative is a commitment to the safety, health, and mental well-being of our staff and guests. It's is a commitment to excellence in the methods and products we use to meet our cleanliness guarantee, and above all, SynergyCares is commitment to uphold the long-term prosperity of the travel and mobility space—because we care.




The Nine-Point SynergyCares Commitment


SynergyCares commitment comes alive in the details... the little things, the critical touchpoints of the client and guest experience. 


The SynergyCares Pledge

– It’s thoroughly thought through and carefully considered for efficiencies and safety

– It’s in the training—from our housekeepers to the counselors who schedule reservations
– It’s in how we welcome guests, the nuances of our communications, and pre-arrival touchpoints
– It’s in our understanding of the need to do it right, sanitizing keys, surfaces, and every aspect of customer care's in the details

From the products in use to the apartment cleaning methods, to staff training to honest and open communication, the SynergyCares initiative embodies more than just clean, sanitized units. SynergyCares is the new standard for temporary-living hospitality practice—a standard for the greater industry to aspire. 

SynergyCares Health & Safety Enhancements:

  • Hospital-grade disinfectant, or CDC/WHO recommended cleaning products
  • Electrostatic Sprayers 
  • Authentication of apartment disinfection completion
  • Individual size complimentary toiletries and ancillary items 




    A safer place to stay... away!

    Respecting the sanctuary of your home is our commitment to providing “a safer way to stay away.” A comfortable, controlled environment to safely distance or self-isolate for as long as needed. Rest assured that every aspect of the apartment will be ready upon arrival. By request, additional linens and cleaning supplies will be on hand for a more comfortable uninterrupted extended stay.



    Frequently Asked Questions



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