Finding and Booking

Where are your apartments located?

Synergy offers fully furnished residences all over the world, ensuring you find the perfect home away from home.

What is the difference between a Synergy apartment and a typical hotel?

Synergy’s apartments redefine your stay experience. Our fully furnished residences offer not just space and kitchen convenience, but also a touch of luxury. Conveniently located, our apartments boast amenities like fitness centers, pools, dog parks, and more, setting us apart from typical hotels. Synergy goes beyond accommodation – it’s a lifestyle upgrade.

How do I book an apartment?

Booking your ideal apartment is simple! Just search, request, and book an apartment straight from our website using the “Where to?” button, or feel free to Contact Us. If live booking isn’t visible, submit a request, and a friendly Synergy representative will promptly reach out to assist you.

What are your rates?

Unlocking the door to comfort and convenience comes with rates that dance to the rhythm of your preferences. Our pricing, dynamically shaped by location, stay duration, and the ebb and flow of seasons, guarantees you the best value for your stay.

Are there any extra charges or fees?

While our base offerings are comprehensive, some additional services like parking, housekeeping, and pets may have associated fees. Feel free to inquire, and we’ll guide you through any optional services.

When and how do I pay?

To make your stay seamless, we typically require full payment prior to check-in. This ensures you can focus on enjoying your Synergy experience from the moment you arrive.

What taxes do I pay on a Synergy apartment?

Tax requirements vary by jurisdiction, but worry not—full details will be provided upon submission of your request or booking.

Is there a security deposit?

At Synergy, we believe in providing a worry-free stay. That’s why we offer flexible 30-day or longer leases with no long-term commitment—because we’ve got your back. In certain regions, such as EMEA and APAC, where we partner with local providers, there may be additional policies. Rest assured, we’ll guide you through the details to ensure transparency and peace of mind throughout your journey with us. Your comfort is our commitment!

How do I request a receipt?

Your peace of mind is important to us. Upon payment confirmation, you’ll receive a detailed receipt, making expense tracking a breeze.

What are the minimum stay requirements?

Different jurisdictions have varying minimum stay requirements. Rest assured, this information will be transparently provided when booking your stay.

How do I extend my booking?

Falling in love with your Synergy space? Contact our dedicated Guest Services Team through our Contact Us form, or through the email noted in your arrival instructions, and a Synergy representative will gladly assist with checking extension availability.

How do I cancel my stay?

Should your plans change, simply contact our Guest Services Team as specified in your booking confirmation or through our Contact Us form. Please be aware that fees may apply based on our standard cancellation policy which can be found on our Terms and Conditions page.

How will Synergy store & protect my personal information?

Your privacy is paramount. Delve into our comprehensive Privacy Policy to understand how we collect, store, and protect your personal information.

Checking In and My Stay

What time is move-in/out?

Settle in with ease! Check-in is a breeze after 4:00 pm on your arrival date. If your journey leads you to us later in the day or evening, fret not! We happily accommodate late or after-hours check-ins across all our housing accommodations. When it’s time to bid farewell, relish the morning—check-out gracefully at 11 am on your departure date. Your stay, your pace, always accompanied by our warm hospitality.

How do I request an early check-in or a late checkout?

Need a little extra time or an early start? Reach out to our warm and attentive Guest Services Team for support regarding early check-in or a late checkout. All the details you need are right there in your booking confirmation – your guide to a seamless stay.

What are your house rules?

Dive into the heart of our community by exploring our house rules which will be available soon here. It’s not just a list—it’s a friendly guide to making your Synergy experience as delightful as possible.

Are pets allowed?

Furry friends are family too! We happily welcome your pets at many locations. Just let us know your needs, and our Synergy team will guide you through the process, ensuring a paw-sitively delightful stay.

How do I access the Wi-Fi?

Stay connected effortlessly! Your Wi-Fi instructions are like a hidden treasure waiting for you in your arrival instructions or right there in the apartment, making sure you’re online in no time.

What items are provided in a Synergy Apartment?

Your home away from home is stocked with everything you need. Think of it as a fully furnished haven complete with all the housewares – your cozy retreat awaits.

Do I need to bring my own toiletries?

We’ve got your basics covered! While a starter toiletry pack awaits you at most locations, feel free to bring along your personal favorites for a customized touch.

What amenities do I have access to?

Your Synergy experience is enriched with a variety of amenities, and the specific offerings depend on the location and property. Some amenities that are common at our properties include a fitness center for your well-being, inviting pools for relaxation, community rooms for social gatherings, and dog-friendly areas for our furry friends, among more delightful surprises. All the details await you in your personalized arrival instructions, guiding you to a stay that goes beyond the ordinary.

Are utilities included in the apartment rent?

Your comfort is our priority. All utilities, from electricity and water to high-speed internet and SmartTVs, are included in your apartment rent—because feeling at home should be effortless.

Will my Synergy Apartment have cable television?

Embrace the future of entertainment! While cable television may not be part of the plan, your Synergy unit comes equipped with SmartTVs, ready for streaming services that cater to your viewing preferences.

Are there laundry facilities?

Laundry day made convenient! Most Synergy accommodations feature in-unit washer and dryer facilities. If your apartment doesn’t include these amenities, fear not! The majority of these properties will offer on-site washer and dryer facilities for your convenience. For specific details, simply let us know your priorities at the time of your request or booking, and our Synergy team will ensure your stay is seamlessly tailored to your needs.

Are housekeeping services provided?

Spruce up your space with ease! Housekeeping services can be arranged for an additional fee, ensuring your home is as cozy and inviting as when you first arrived.

How do I request extra towels, sheets, or pillows?

Snuggle up in comfort! Reach out to our Guest Services Team through our Contact Us form for any requests during your stay. Your personalized arrival instructions have all the details you need to make your space feel just right.

What parking options are available?

Parking made easy! Let us know your parking needs in advance, and our Synergy team will provide you with all the details to ensure a smooth arrival.

Can I receive mail & packages at my Synergy Apartment?

Absolutely, every Synergy apartment is equipped to receive mail and packages. In most locations, you’ll find an assigned mailbox, and the specifics will be outlined in your arrival instructions. As a friendly reminder, we recommend against shipping items to arrive before your check-in date, as we cannot guarantee acceptance prior to occupancy.

Can I request additional beds if I want extra guests to stay?

Need more room for your loved ones? Connect with our Guest Services Team, and they’ll guide you through the process, ensuring everyone has a cozy spot.

How do I report an issue during my stay?

Your comfort is our top priority! Should you encounter any issues, contact our Guest Services Team through our Contact Us form for swift assistance. Your arrival instructions are your go-to guide for any service-related questions.

How do I report a service/maintenance issue?

We understand that sometimes things don’t work as intended, please report any service /maintenance issue to our Guest Services Team through our Contact Us form so we can work to resolve your issue.

How do I find or report a lost item?

Losing something can happen to the best of us. Reach out to our Guest Services Team through our Contact Us form to report any lost items, and they’ll be there to assist you. Your arrival instructions have all the information you need to ensure a smooth process.