Payment: A valid credit card and contact details are required to complete a reservation. Initial payment will be processed prior to arrival or, in some markets, at time of arrival. Subsequent payments, if any, will be made on or before the first day of each month. Declined or invalid cards may result in reservation being cancelled.

Rent Increases and Lease Contract Changes: Upon completion of the Term, change to a departure date, or at any time on a month-to-month tenancy, Lessor reserves the right to increase the rent. If an increase in rent becomes necessary, Lessor will provide Lessee with a minimum of 30 days’ notice before the rental rate is increased.

Reservations longer than 30-nights: In select markets, Lessor requires a background check based on the Lessee’s length of stay. If required, background check information and a link to the online background check form will be emailed to the Lessee after confirmation. A background check fee of $50 will be assessed and Lessee’s credit card on file will be charged upon Lessee’s completion of the background check application.

Synergy Cancellation Policy as follows (unless otherwise agreed terms and conditions): Please note that cancellation policies vary by region. Guest may cancel the Reservation prior to the Commencement Date by written notice to Synergy. Cancellation of the Reservation by the Guest will terminate this Agreement. No Guest cancellation will be deemed to be effective unless and until Synergy sends a written return confirmation of its receipt of such cancellation. Specific cancellation terms based on location, term and timing of cancellation will be confirmed by your Synergy Representative at the time of booking request.

Cancellations by Lessor: In the unlikely event that the cancellation of Lessee’s booking by Lessor is necessary, Lessor will offer an alternative property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the Lessee will receive a refund for any unused nights.

Telephone Charges: Where applicable, Lessor shall pay for all local telephone charges. Lessee will be responsible for all long distance and toll charges and shall pay such charges as the charges are billed

Notice to Vacate and Holdover Rent: All extensions will be based on the availability. Payment is due to Lessor at the time of extension. Notwithstanding any other provision of this Agreement, no holdover shall be permitted without Lessor’s written consent.

Pre-Check-Out Inspection: Please be advised that Lessor will enter Lessee’s apartment 48 to 72 hours prior to Lessee’s departure to inspect the apartment for above normal wear and tear usage during the Term.

Pet Policies: Lessor must be advised at initial time of booking if a pet will be kept, for any period of time, in the apartment during the stay. All pets must be approved by Lessor. Once approved, only pet friendly accommodation may be selected and a non-refundable pet fee will apply. Lessee must comply with all pet policies set forth by the apartment, including but not limited to: species and breed restrictions; allowed number of pets; weight limits; vaccination, identification, and license requirements; and any other pet rules specific to that community. Lessor will notify Lessee with further addendums.

Pest Infestations: Lessee must immediately report the presence or any sign of pest infestations, including but not limited to bedbugs, in the Apartment to Lessor. Delays in reporting the presence or signs of pest infestations could result in the spread of such pest infestations throughout the Premises, If pest infestations are not reported within seven (7) days of Lessee’s arrival, any pest infestations found will be presumed to be brought into the Apartment by Lessee, and Lessee will be fully responsible for any and all costs associated with the treatment of the pest infestation as well as any and all costs associated with damage to the Apartment and the Apartment’s furnishings.

Parking Policies: Where applicable, on-site parking is subject to availability and additional fees may apply. Lessee may be required to provide vehicle description (Make/Model/Year) during the term of this Agreement. Upon notification, Lessor will provide Lessee with building specific parking information and regulations. Lessee must comply with all parking policies and any other rules specific to that community. Lessor will notify Lessee if further addendums are required.

Subleasing: Lessee shall not sublet nor assign any part of the apartment or premises under this Agreement. Violation of this clause subjects Lessee to any and all applicable fines and eviction.
Renters Insurance: Lessor recommends that Lessee obtain and maintain renters or homeowners insurance at Lessee’s sole expense. Lessor shall not be responsible or liable for any costs or fees associated with such insurance or if Lessee elects not to obtain said insurance.

Assumption of Risk: Lessee assumes all risk of loss or damage to property or injury to any person arising out of Lessee’s occupancy and use of the apartment, and Lessee hereby waives all claims against Lessor in respect thereto. Lessee shall indemnify, protect and defend Lessor against and hold Lessor free and harmless from any and all claims and liabilities arising out of Lessee’s use or occupancy of the apartment or any activity engaged in or use remade by others of the apartment during the Term of this Agreement.

Loss and/or Damage and Cleaning Charges: Lessee accepts and assumes responsibility for any/all damages or losses incurred. This includes, but is not limited to Lessee’s personal property located in or about the apartment. In addition, Lessee will be responsible for damage and/or loss to any property, housewares, furnishings, and other products provided by Lessor. The cost of cleaning (above normal wear and tear) and repairs to the residence, at termination of this Agreement will be charged to Lessee on a final invoice. Payment will be due in full to Lessor upon receipt.

Privacy/Personal Data: Lessee acknowledges and agrees that in entering into this Agreement with Lessor, Lessor will be required to collect, receive, transmit, store, process, use and disclose Lessee’s personal data as necessary solely for the purpose of processing this Agreement. Lessor will not sell, rent, transfer, distribute, or otherwise disclose or make available Lessee’s personal data for Lessor’s own purposes outside of this Agreement or for the benefit of anyone other than Lessee.

Attorneys’ Fees: If any legal action or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it may be entitled.

Anti-Money Laundering: Lessee agrees to provide any information and documents reasonably required by Lessor to comply with any and all applicable anti-money laundering or counter-terrorism financing laws including, without limitation, any applicable laws imposing know your customer or other identification checks or procedures that Lessor may be required to comply with (AML/CTF Laws), but the foregoing obligation applies only to the extent that such information and such documents are in the possession of Lessee or may be obtained by Lessee after having undertaken reasonable steps and subject to any confidentiality, privacy or general law obligations owed by Lessee to any person in relation to whom the information or documents requested relate (except, in all cases, to the extent that the foregoing may be overridden by the relevant AML/CTF Laws). To the maximum extent permitted by law, each party releases the other party (a “Released Party”) from any confidentiality, privacy or general law obligations that a Released Party would otherwise owe to it in respect of this Agreement and to the extent to which it is able, any applicable confidentiality and privacy laws, but only to the extent that the existence of these obligations or laws would otherwise prevent a Released Party from providing any information or documents requested in accordance with this clause.

Anti-Corruption: Lessor is committed to conducting its business in an ethical manner and expects all parties with which it has a contractual relationship to conduct themselves with high ethical standards and to comply with applicable laws for the suppression of corrupt practices (“Anti-Corruption Laws”). Lessee represents and warrants that, to the best of its knowledge, neither he, she, nor any person who (by reference to all relevant circumstances) performs services or acts for or on behalf of Lessee in any capacity (including, without limitation, employees, agents, related corporations and subcontractors) (“Representatives”) has contravened, or procured or encouraged third parties (including, for the avoidance of doubt, the employees of or any person acting on Lessee’s behalf to contravene any Anti-Corruption Laws in connection with this Agreement. Lessee shall immediately notify Lessor if any person employed by Lessee or acting on Lessee’s behalf or any of its Representatives has contravened or attempted to contravene any Anti-Corruption Laws in connection with this Agreement, and shall take adequate steps to protect the interests of both Lessee and Lessor. All notices to Lessor in this regard should be sent to the Head of Group Internal Audit of CapitaLand Limited at the following email address Lessor shall be entitled to terminate this Agreement if Lessee or any of his or her Representatives has contravened or attempted to contravene any Anti-Corruption Laws, whether in connection with this Agreement or otherwise. Such termination shall be without prejudice to the other rights and remedies of Lessor whether under this Agreement or otherwise.

Compliance with House Rules: Lessee shall comply with all rules and regulations established by the apartment’s landlord for the use of the apartment and the apartment complex in which the apartment is located (the “House Rules”). No person other than Lessee and his or her immediate family shall occupy the apartment. Violation of this clause subjects Lessee to applicable fines and eviction.

Notices: All notices required or permitted to be given hereunder shall be made in writing and shall be deemed to have been duly given, made, and received only (a) upon delivery, if personally delivered to a party or if by email at the email address provided by the receiving party (with confirmation of transmission); (b) on the first business day after the date of dispatch, if by facsimile transmission; (c) one business day after deposit, if delivered by a nationally recognized courier service offering guaranteed overnight delivery; or (d) three business days after having been deposited in the United States mail, certified mail, postage prepaid, return receipt requested.

Please note: Certain cities may require additional information before a reservation can be finalized. A Synergy representative will contact you if this applies. For reservations exceeding 30 nights, a background or credit check may be required.

Customer Support: If you have any questions regarding these Terms and Conditions, please contact us at:
Synergy Global Housing LLC
3000 Executive Parkway, Suite 315
San Ramon, CA 94583
Phone: 1-800-600-1115; 925-807-1155